Managed IT Services

Unify IT.
Simplify work.

iConvergence provides proactive monitoring, help desk support, endpoint management, and strategic IT guidance so your organization can scale without the daily IT fire drills.

99.97%
Uptime
<1 hr
Response SLA
24/7
Monitoring
ic://operations/overview LIVE
Endpoints
1,284
Patch compliance
98%
Open tickets
4
Endpoint health HEALTHY
Backup status VERIFIED
Email threats blocked (24h) 37

The iConvergence Difference

Beyond Reactive IT Support

Traditional IT providers focus on fixing problems after they happen. iConvergence combines proactive operations with certified expertise across networking, cybersecurity, cloud, and collaboration to help organizations build technology strategies that scale with confidence.

Traditional IT Support

coverage score · 30 / 100

Help Desk Only Reactive
Reactive Support After failure
Limited Expertise Generalist
Limited Technology Options Constrained
Fix Problems Break/fix

iConvergence

coverage score · 96 / 100

Help Desk + Elite Engineering Full-stack
Proactive Planning Ahead of it
Multi-Discipline Specialists Certified
Strategic Partnerships Roadmapped
Prevent Problems Proactive

Predictable Pricing

Your Technology. Managed. Protected. Predictable.

Most organizations don't struggle with the cost of IT—they struggle with the unpredictability of IT. Surprise invoices, emergency projects, and unclear service boundaries make budgeting difficult and long-term planning nearly impossible. iConvergence simplifies IT with flat monthly pricing organized around the assets and services you want managed, at the level that fits your business.

Managed Users

Identity, security, and communication tools tied to each employee.

Service
Essential
POPULAR
Standard
Premium
User Account Management
Duo Multi-Factor Authentication
Microsoft Entra ID (Azure AD)
Cisco Umbrella DNS Security
Dark Web Monitoring
Cisco Email Threat Defense
Security Awareness Training
Managed SOC / Advanced Email Security

Managed Workstations

Proactive monitoring and support for every desktop and laptop.

Service
Essential
POPULAR
Standard
Premium
RMM + Automated Patching
Cisco Secure Endpoint (AMP)
Helpdesk Support
Auvik Device Monitoring
Datto Microsoft 365 Backup
Datto Device Backup

Managed Servers

Performance and reliability for your critical business applications.

Service
Essential
POPULAR
Standard
Premium
RMM + Server Patching
Cisco Secure Endpoint (AMP)
Server Administration & Support
Auvik Network Monitoring
Datto Business Continuity Backup
Veeam Cloud Backup

Managed Network Devices

Secures and manages firewalls, switches, and wireless access points.

Service
Essential
POPULAR
Standard
Managed Router / Firewall
Auvik Network Monitoring
Managed Switches & Wireless APs
SOC-Managed Firewall

Governance • Risk • Compliance

A breach in a regulated industry isn't just an IT problem. It's a legal one.

Healthcare organizations, government agencies, defense contractors, and financial institutions face increasingly complex regulatory requirements. iConvergence combines cybersecurity, identity management, network segmentation, policy development, and ongoing operational support to help organizations meet compliance obligations and reduce risk.

HIPAA

Healthcare

A single ePHI breach can trigger HHS investigations, patient notification requirements, and fines that reach into the millions. Most healthcare breaches stem from misconfigured access controls, weak identity management, and undocumented processes.

iConvergence implements ePHI protections, clinical network segmentation, role-based access controls, and audit documentation aligned to the HIPAA Security Rule.

CMMC / NIST 800-171

Government & Defense

Federal contractors who handle Controlled Unclassified Information (CUI) must meet NIST 800-171 requirements to retain and win government contracts. The window to achieve compliance is closing.

iConvergence aligns your IT environment to NIST 800-171 control families and CMMC Level 2 requirements, covering access management, incident response, media protection, and system integrity.

SOC 2 Readiness

Commercial & Finance

Cyber insurance carriers and enterprise customers increasingly require SOC 2 evidence before signing contracts. Organizations that can't demonstrate security controls lose deals.

iConvergence implements the security controls, logging infrastructure, and policy documentation needed to satisfy SOC 2 Trust Service Criteria and satisfy cyber insurance underwriting requirements.

Cyber Insurance Readiness

All Industries

Carriers are tightening underwriting requirements, raising premiums, and denying claims when basic controls are missing. Organizations without documented MFA enforcement, EDR coverage, and incident response plans are losing coverage or paying significantly more for it.

iConvergence maps your environment against the controls cyber insurers require most, closes the gaps that create underwriting friction, and produces the documentation carriers ask for at renewal time.

What We Deliver

Full-service IT operations with predictable support

Our certified engineers act as an extension of your team, proactively managing your technology environment and resolving issues before they impact your business. From onboarding through ongoing support, iConvergence delivers enterprise-grade IT operations with predictable results.

Uptime
99.97%
Patch compliance
98%
Endpoint health
96%
Helpdesk SLA
<1 hr
24/7 remote monitoring & alerting
Helpdesk with under-1-hour response SLA
Patch management & secure update cadence
Device lifecycle & asset tracking
Business continuity & disaster recovery planning
Co-managed support for internal IT teams

Proven In The Field

Trusted across healthcare, government, and business

Organizations across regulated and high-stakes industries rely on iConvergence to keep technology predictable, secure, and out of the way.

Healthcare
"As a customer of iConvergence for over ten years now, I can say without a doubt that the team you have put into place makes my job much easier. I look forward to continued success."
Lonnie Puryear, PhD
West Calcasieu Cameron Hospital
K-12 Education
"Over nearly a decade in the Crosstown Concourse in Memphis, iConvergence has been much more than a technology vendor. They are my network support team, my thought partners, and—perhaps most importantly—my “what if?” team. Whether we’re troubleshooting the inevitable digital hiccup, thinking through an unconventional idea, or asking, “Could we actually make this work?”, they consistently show up ready to help us find a path forward. Technology in a school should enable possibilities rather than define limitations, and having a partner willing to explore those possibilities alongside us makes all the difference."
Scott Holcomb, M.Ed.
Crosstown High
Finance
"Washington State Bank has partnered with iConvergence since at least 2019, and I have personally had the privilege of working with them since the fall of 2024. Throughout that time, iConvergence has been a trusted technology partner for our organization. Their team consistently provides fast, reliable, and knowledgeable support, whether managing our firewalls, switches, and routers or assisting with other technical needs as they arise. Their responsiveness during critical situations has been especially impressive. They are accurate, dependable, and always willing to share their expertise. The combination of excellent service, strong technical knowledge, and a friendly, customer-focused approach makes iConvergence a valuable partner. I would not hesitate to recommend their services to others."
Sheri L. Daville
Washington State Bank
Government
"Even though our company is small, iConvergence always treats us like we’re one of the big boys. We always get quick service and professional advice."
Bob Pellegrin
Jefferson Parish Juvenile Court

Ready to make IT predictable?

Speak directly with one of our engineers — no sales queue, no automated response. We'll map your environment and show you exactly what fully managed looks like.

FAQ

Common questions about Managed IT

Can't find your answer? Speak directly with one of our engineers — no sales queue, no automated response.

Talk to an Engineer
Most organizations discover what their MSP does not cover after something breaks. iConvergence managed IT includes 24/7 monitoring, patch management, endpoint security, certified-engineer helpdesk support, lifecycle management, and scheduled technology reviews. Every engagement is tailored to your environment, with clear responsibilities and no surprises when something goes wrong.
Unpredictable IT invoices make budgeting impossible. iConvergence uses flat, transparent per-asset monthly pricing organized around the users, workstations, servers, and network devices you want managed, with clearly defined project scopes when additional work is required. We provide a fixed quote tailored to your environment after a brief discovery call.
The shift to remote and hybrid work created security and management gaps that traditional MSPs were not built to handle. iConvergence manages endpoints regardless of location using a cloud-based RMM platform that covers Windows, Apple OS, and mobile devices across any network. Your team stays supported whether they are in the office, at home, or traveling.
Many organizations have internal IT staff but lack depth in specific areas like cybersecurity, networking, or cloud infrastructure. iConvergence works as your complete IT department or as a co-managed partner alongside your existing team. We take over day-to-day helpdesk and infrastructure management so your internal staff can focus on strategic initiatives instead of support tickets.
IT transitions are disruptive when they are rushed or poorly planned. iConvergence follows a structured onboarding process: discovery, RMM agent deployment, documentation, and helpdesk configuration. We construct an onboarding schedule that meets our customer's needs with minimal disruption to daily operations.
Non-compliance with HIPAA, CMMC, or SOC 2 carries real financial and legal consequences. iConvergence has direct experience implementing and maintaining the controls these frameworks require. We offer a no-cost security baseline assessment that maps your current environment against the controls most regulators and cyber insurance carriers require, then prioritize the gaps most likely to create exposure.
Most managed IT providers are built around a help desk. iConvergence is built around engineering. When you call, you reach certified engineers with expertise across networking, cybersecurity, cloud infrastructure, and collaboration. We do not hand off complex problems to a separate team. We also take a proactive stance: our goal is to eliminate the conditions that create issues before they become outages.
Most managed IT providers are designed to resolve tickets as efficiently as possible. iConvergence was built by engineers and focuses on preventing problems before they occur. Our team includes specialists across networking, cybersecurity, cloud infrastructure, collaboration, and structured cabling, giving customers access to expertise most MSPs cannot provide internally.

Free Assessment

Request an IT Health Check

Tell us a little about your organization and we will schedule a no-obligation assessment with one of our engineers.

Talk to an engineer

Tell us what you're working on. We'll reply within one business day.

Equipment type (optional)