iConvergence is ready to support you as Hurricane Ida approaches

Greetings,

iConvergence is ready to support you as Hurricane Ida approaches.We are available to help your organization with IT-related issues before landfall and in the storm’s aftermath. We will have Engineering and Help Desk support personnel stationed in areas outside of the storm zone ready to provide any needed support to customers. We will also have our team in our Memphis office ready and able to assist as needed.

For any needs you may have during the storm, please contact us at:

Phone: 337-735-1300
Email: service@iconvergence.com

How to Prepare:

  • Check the integrity of your data backups and/or data replication: make sure you have accessible copies of your company’s data that can be quickly restored if production information is destroyed or corrupted. Please check that your equipment is connected correctly to UPS/Generator power to ensure availability and protection.
  • Utilize the auto attendant application on your phone system: to keep your customers and employees aware of your company’s status, create a temporary storm message to provide pertinent information regarding how, where, and when your company will conduct business through the duration of the storm.
  • Take photos of equipment that can be damaged in the storm; servers, computers, call center equipment, etc…
  • Identify the essential personnel required to keep your business operational and determine who needs to stay on site.
  • Communicate with all employees: ensure they understand the expectations and roles around availability and communications for the duration of the storm and aftermath.
  • Activate remote working plans: Activate remote work plans before landfall, so employees are aware of offsite operations and remote working expectations.
  • For more comprehensive information to protect your businesses and your families, download the Louisiana State Emergency Preparedness Guide at this link.

iConvergence is here to help your business stay up and running. We are only a phone call away.

Please do not hesitate to reach out:

Phone: 337-735-1300
Email: service@iconvergence.com
Kirk Guilbeau iConvergence CTO